Privacy Policy

At Rehab with Pride, we believe that privacy is not just a legal obligation—it’s a gesture of respect. This policy outlines how we protect your personal information, honor your rights, and uphold the dignity of every client we serve.

What We Collect

We may gather the following information to support your care:

• Personal identifiers: Name, address, phone number, email
• Health information: Diagnosis, treatment plans, progress notes
• Payment details: Insurance information, billing records, payment method
• Scheduling and communication records: Appointment history, messages, preferences

All information is collected with your consent and used solely to support your therapeutic journey.

How We Protect Your Information

We are committed to safeguarding your data through:

• HIPAA-compliant documentation and communication practices
• Secure, encrypted systems and password-protected devices
• Limited access to authorized personnel directly involved in your care

We do not sell or share your information for marketing purposes.

Legal Compliance & Disclosures

Rehab with Pride complies with all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA). We will never disclose your information without written consent, except when required by law—for example:

• Mandatory reporting (e.g., abuse or neglect)
• Legal proceedings or audits
• Insurance or Medicaid documentation

If you participate in group therapy, please note that confidentiality cannot be guaranteed by other participants. We will always inform you of these limits beforehand.

Recordkeeping & Access

We retain client records for a minimum of six years, as required by New York State law. You have the right to:

• Request access to your records
• Ask for corrections to inaccurate information
• Receive a copy of this privacy policy
• Withdraw consent for non-essential uses of your data

To exercise these rights, please contact us at [email protected]

Third-Party Services

We may use secure third-party platforms (e.g., Square for payments, encrypted email, or scheduling tools). These vendors meet HIPAA standards and have signed Business Associate Agreements (BAAs) where applicable. You are welcome to review their individual privacy policies.

Policy Updates

We may update this policy to reflect changes in law or practice. Any updates will be posted on our website and shared during your next visit.

We see privacy not just as protection, but as a promise—to hold your story with care, to honor your autonomy, and to ensure that every interaction feels safe, clear, and grounded. Thank you for trusting Rehab with Pride.